Customer Testimonials
If I could give negative stars I would. Avoid this dealership at all costs. I negotiated a truck deal and paid a deposit to hold the truck. By doing that, it holds the truck and it can't be sold to anyone else. Well they sold the truck and waited days to get my deposit back. Then they wouldn't answer my phone calls. Their solution was a more expensive truck in a color I didn't want. Sounds like bait and switch. Advertise at one price and try to get you into a higher priced vehicle. The shady business ... Read More DealerRater - Nov 10, 2024
Best experience ever buying a car . Koren O’Sullivan was the best . I have purchased over 30 cars in my lifetime and have never had a experience. Thanks again Tom
My husband's car has been in the shop for 2 weeks. It is near impossible to reach anyone in the service department. When you DO get ahold of them, they do not have relevant information (i.e. status of parts/ETA for car/etc.) and they say they will call you back. They don't. I even left two messages for the Service Manager directly to call back - one on his voicemail and the other with the front desk who assured me he would call back. I called again today to get ahold of the service department and was ... Read More DealerRater - Jun 24, 2023
They don't return phone calls. I left 3 messages to find out about my truck and they never returned any of my calls. That is wrong!!!!
I have been dealing with Oracle Ford for 25 years, have purchased 5 cars from them and totally trust them with the purchase and maintenance of my auto.
Great service on my oil change. While it was up in the hoist during the oil change one of the workers wrote wash me in the dirt on my car under the driver's door! I thought this was rude and immature. Not to mention the rubbing of the dirt could scratch the paint. I live on a dirt road and can't help it if my car was dirty when I took it in
Good on time service. Short wait time. Good explanation of what was done. No problems.
Purchased a used Ford F150 at Oracle. Very pleased with A) the vehicle itself- low mileage, well documented maintenance; B) Negotiation process was honest and straightforward, they did exactly what they said they would/could do, and C) very impressed with the family atmosphere. These folks were every bit as professional and knowledgeable as dealerships in the city, but without the slick salesmanship culture I find so off-putting at bigger dealerships. Frank, in particular, was very refreshing to deal with. Local guy who's lived in Oracle all his life and was instrumental in facilitating a fair price for my ... Read More DealerRater - Feb 27, 2023
I continue to have my vehicle serviced at Oracle Ford based on their timely service reminders, thorough inspections and professional courtesy. I can drive away with a feeling of confidence that my vehicle will perform as expected until the next service reminder.
Traveled roughly 400 Miles to purchase the vehicle, Frank Martinez was the internet sales manager and his communication was very punctual.. They picked me up at the airport in Tucson and made the entire experience very easy.
Purchased vehicle from Oracle ford and the have serviced the ford explorer since we got the car.
Had several bad experiences there and will not go back, very unprofessional! Had service done and they said everything looks great, charged me $300 and I started the vehicle only to find a check engine light. When I alerted the manager he got very rude so I'm going elsewhere from now on.
They’re there to troubleshoot a problem for the customer’s concern. Much appreciated, good
They were great and easy to work with. No pressure to buy and very accommodating for our family. We knew they were there if we needed them but not breathing down our necks. We recommend this dealership 100%!
Professional. Helpful. Prompt. Honest. The staff had great attitudes and insights. We will look at their vehicles when we purchase again.
I had taken my F250 Super Duty into Oracle Ford 5 times to get my backup camera repaired/fixed or exchanged. Ford Motor Company kept sending them a bad product. Everyone at Oracle Ford worked and worked on my F250 and the last time in Ford Motor Company finally sent them a camera that worked. Kudos to Sabrina and the entire service department for all the hard work on my F250 to get the camera fixed. BTW I drive 6 hours round trip to have Oracle Ford work on my truck!
From my first encounter, with Oracle Ford, when i had my crashed vehicle towed there, to my driving out with an awesome FourRunner, i was treated as "royalty" by everyone there. My sales consultant, Danny Johnson, exceeded my expectations and is an excellent example of Oracle Ford's top- notch team. i look forward to a long relationship with this five star dealership!
Pleasure to work with. They let us what needs done and at what interval. Thank you
I have been working with the crew at Oracle Ford since we bought the town car in 2015. Everyone there are true professionals. They are knowledgeable, courteous and they take good care of my car. I couldn't be happier and they have my complete confidence that they will take good care of my town car in the future. Thank you Oracle Ford Team.
Working with Frank was easy and painless. Ordered titanium plug-in and awaiting delivery. Wonderful experience.
Excellent, very friendly and dependable service I received. All personnel including the sales manager made it a point to contact me as a friendly hello.
Oracle Ford sold us 2 vehicles, each time providing us with answers we had on both cars. Their service department is great also. Prompt.
Just two word,,, TERRIBLE SERVICE, ok, 2 more words , STAY AWAY ,, I got no clue how such a terrible customer service person gets to be a manager ,
Bought my vehicle from Oracle Ford. I do all maintenance there. Staff if friendly and willing to answer questions. Will check in throughout the service with updates. Thank you Oracle Ford.
Just had my car in for routine oil change, etc. The cover under the engine compartment wasn’t put back on properly. One front screws literally fell out on my way back home. The second fell out when I checked to see when I got home, leaving the cover laying on my driveway. The two back screws were so loose that they were removed by the AA truck driver with his bare hand.
This was an accident waiting to happen. If I had driven it much longer without knowing the entire cover would have hit the ground, possibly coming into ... Read More DealerRater - Aug 13, 2021
I will try to keep this short, but I will start by saying that looks can be deceiving regarding the vehicle and the owner of Oracle, Patrice. First, the used 2014 F-150 Ecoboost I purchased in December looked very clean and well taken care of but after a few weeks my problems began. When I purchased the truck, Patrice (the owner) was the one doing my paperwork and when I purchased the extended warranty, she asked me "if something goes wrong within the first 30 days like the a/c goes out, I ask that you wait till after the 30 days ... Read More DealerRater - Jun 7, 2021
I bought the Truck there for a Reason. Not anywhere else in Tucson. And when I am in town and need some service done.. I will only go to Oracle Ford foe IT. Sabrina is Awesome and always schedules me on Thursdays. WORD and Works!!
Oracle Ford is not a good dealerships. They advertise a ford for sale at my price rang. When the ford dealership called me ,the female dealer told me that would not seal me the car. .even after I told the female dealer what type of car I am looking for, I never got a response back
Our C-Max Energi is the fourth Ford which my family has purchased from Oracle Ford. I have said that it shall not be the last, but with the stellar service provided by Oracle Ford, this Ford may well last the rest of our lives!
Always top professional treatment!!!!! The mechanics obviously are well schooled and pay attention to detail. They give excellent reviews of their work !!!! I always return due to their outstanding customer relations !!!
Sabrina was amazing and helpful. She help me find the best tiers for my car at a good price. The mechanic was quick and did a wonderful job. I live on the east side of Tucson and the travel to get to Oracle Ford was 100% worth it! Thank you Sabrina and thank you Oracle Ford for helping me stay safe in my car!
Oracle Ford is a smallish dealership, but it's just perfect for me. It's kind of a small town car dealership, which is pretty accurate, seeing as how Oracle is a small town. I have bought and sold numerous Fords from Oracle and every buying/selling experience has been a good one.
Very pleased with the sales staff when we purchased our F150. The process was quick, efficient and we left the Dealership with the vehicle we wanted.
Service was quick and efficient. No problems. I will definitely use Oracle Ford for my next scheduled service on my Honda van. Staff is always friendly and helpful.
Always a pleasure to return to Oracle Ford for service and or work to be done on our vehicles. Jeff Bennett is always friendly and professional and the service employees do a great job. Always neat and clean when everything is completed and I am ready to hit the road again.
The purchase of this vehicle from Oracle Ford was exceptional, now it was time to try the service department. We reached 5000 miles and it was time for the first oil change etc. This was during the Coronavirus scare. The dealer ship started by sanitizing the car before servicing and then afterwards. All work was done in a clean and professional manner. I waited for the car and the job was completed on time. Will have all future work done at Oracle Ford.
Great experience working with these people. Very satisfied with our new purchase. Glad we up to Oracle. Friendly staff all around. Would reccomened this dealership to all my Saddlebrooke neighbors
I went to Oracle Ford do to good ratings. March 2020 My car is one of the ones that have the transmission issues 2015 Ford Focus. I was informed by the lawyers at capstone law firm there is no deductible to have the transmission fixed. But I was charged 100.00 deductible at Oracle Ford any way. They called me back the same day I dropped off the car to be fixed. That it ready A few hours after getting back the car. The transmission was stuck in low gear It died down from mid drive stuck between 25 miles and 30 miles. Had my hazard ... Read More DealerRater - Mar 31, 2020
He had been there for less than 2 weeks and I as a customer trained him while buying the truck, completely clueless. Finance manager was the savior of the deal if not for him would of left.
No pressure from our sales representative, Frank. It was 1 1/2 hour drive from our home to the dealer. It was worth it. Thanks
Extremely helpful in getting me into the right auto. Gave me a Carfax report on the history. I love my new 2019 Ford Edge. I feel very safe in it. It's been since 1969 when I bought a new Ford Bronco which I felt so safe in. And my son has it and drives it still today
It has been a pleasure to do business with this facility for the past 14 years. We have always been treated with the utmost respect, professionalism, and great customer rapport. Service has also been exceptional. Highly recommended for your automotive needs.
I really like Oracle Ford. Everyone is very friendly and helpful. My oil change was completely sooner than they had told me. Thank you Oracle Ford.
This dealership is extremely low volume. That translates to a need to squeeze every dollar from every deal. You hear a lot about dealing with honest “country” people but that’s a lot of bs. They must make a maximum profit on EVERY transaction—sales, service, etc. Don’t expect for them to work with you and don’t look to get your money back, regardless of the situation. Do yourself a favor and shop elsewhere.
The salesperson, Sabrina was very easy to work with. The full experience was a good, no pressure and worked with me on the pricing. Drove two vehicles and it made the choice a little difficult because they drove very well. Thus far I would give them an excellent recommendation for anyone looking for a Ford truck.
I got the oil changed and new tires installed - all the work was done quickly and efficiently. I was very satisfied with all the work.
Michael Dockery with Oracle Ford actually listened to us when we were test driving vehicles. As we were ready to leave he made a recommendation that was spot-on. We test drove the vehicle he recommended and where sold immediately. If you're tired of salespeople not listening to your needs go see Michael Dockery at Oracle Ford today!!!
Dealership clean and attractive. Staff friendly and helpful. Purchased a used vehicle and was provided all information from Carfax to what work they did to prepare the vehicle for sale. Staff did all leg work to ensure favorable financing options. This was the simplest car purchase from a dealer that I have ever made and would recommend them to anyone. Also received follow up contact after the purchase to ensure I was satisfied with my purchase. Great!
The sales staff was second to none in my purchasing experience. The 4 instead of 5 stars is for the service department. While they did do a fine job in a timely manner the gentleman was rude when I dropped of the truck to have an issue resolved. He acted disinterested, as if I were an inconvenience. Everything else was great.
was cautioned by several friends but made a fair attempt to do business with Oracle Ford. I want to preface my review saying this; I am not stating they are a bad dealer, however I do recommend you educate yourself in the type of inventory this dealer favors and also current fair market values.
Oracle talks loudly about No CIty Sales Tax and Savings...know your deal... This translates to a profit center for them not savings for you.
They carry a heavy inventory of Manufacturer Buy Backs “Lemons”, wrecked/repaired and de-fleeted rental vehicles. This is advantageous for them, ... Read More DealerRater - Mar 10, 2019
I attempted to schedule service for a Ford purchased from this dealer. Due to caring for my wife who has dementia the only day I am available is Friday (any Friday). The service manager told me that due to a heavy workload they would keep the vehicle over the weekend. My response was that I could not do without transportation given my wife's condition. The service manager told me that I could rent a car for $30. per day. I subsequently called the dealership manager and left a message but did not get a return call.
Frank and all the crew took such fantastic care of me and my services needed. They went far above and beyond any expectations I had when dealing with a dealership. From my past experience I never would have expected such great care and concern to get things absolutely right before I drove my used truck away. I highly recommend Oracle Ford for any future purchase you will make on new or used vehicles. Thank you to both owners and to Frank Martinez for getting my deal right and making this the best experience I ever could expect.
No haggling! No stressing! Awesome buying experience EVER! Found Ram on the internet. Did my research; carfax, blue book values, comparisons. Price was Perfect for us!
I met Mark Phelps and his staff back in June 2016. My family and I were looking for a family vehicle during that time not long after I new the car I would purchase, would be from Oracle Ford. Each time I was presented with a potential vehicle I was given a car fax along with any additional information the staff new about the car. I was very specific about what I wanted and Mark and his staff only presented me with vehicles that fit my description even though many of those vehicles fit my description and I turned them down ... Read More DealerRater - Dec 9, 2016
After we looked and looked around, we found our dream car at Oracle Ford and at a great price, too! Michael D and Patrice were also great in handling our purchase.
Crissa George, Frank Martinez and Kurt teamed up to deliver our new truck. Our buying experience was absolutely fantastic! This team works very well together, this is the best car buying experience we have ever had. You can count on our referrals and future business.
Bought a 4-wheel-drive Ford with 60k miles which started stalling in idle, six months after my purchase. The codes gave nothing except something electrical and it only happened about once in about 50 stops. It was difficult for them to reproduce, but they never gave up, even having their employee drive the car too and from work so they could make the error occur. They finally narrowed it down to a frayed wire in a huge hub of wires and had replace some entire housing. I have been driving 10 days, now, and not one failure. Total cost to me: 0. I am ... Read More DealerRater - Sep 22, 2015
I VIEWED SEVERAL VEHICLES ONLINE AND CALLED THE DEALERSHIP AND WAS CONNECTED WITH CRISSA GEORGE. I INQUIRED IF SEVERAL VEHICLES WERE STILL AVAILABLE. CRISSA SAID SHE WOULD PHYSICALLY CHECK THE INVENTORY AND GET BACK TO ME. WITHIN 5 MINUTES CRISSA CALLED TELLING ME WHICH VEHICLES WERE AVAILABLE. I TOLD CRISSA I WAS INTERESTED IN TWO VEHICLES AND WOULD BE AT THE DEALERSHIP THE FOLLOWING AFTERNOON. CRISSA GAVE ME HER CELL PHONE NUMBER AND TO CALL WHEN I WAS ENROUTE. I CALLED HER WHEN I WAS ABOUT 10 MINUTES AWAY. I WAS SURPRISED WHEN I ARRIVED AND BOTH VEHICLES WERE PARKED OUTSIDE THE ... Read More DealerRater - Aug 7, 2015
When I asked the service advisor JR questions and told him what was told to me and the prices, he then called my wife, said I was correct with the issue and the repair was $150 more then quoted! Horrible!
Crissa George went out of her way, even on her day off, to find and create a great truck for me. The other folks at Oracle Ford also put in a lot of effort to put me in a truck that can haul my half ton plus mule and trailer up steep hills and through the mud. Thank you.
second car I've purchased from them. I'm a busy person who doesn't like excessive time wasted at dealerships. Just like last time, email via their website and have your financing in order and I was out in 45 min including the test drive! Crazy enough RoseAnn gave me a bottle of water when I got there and I had water left when I was done. Not a great measure of time but I can't say enough good things about them! Quick 30 min drive from Tucson! I'm an 18 year sales veteran and know when a sales process ... Read More DealerRater - Jun 4, 2015
I was in the market for a competitively priced 4wd truck with ample cabin room. After shopping around for several weeks and conducting research online I went to Oracle Ford to take a closer look at the Ford truck lineup. Everyone there has a laid back approach and is anything but pushy; they are sincerely there to help. I told the salesperson exactly what I was looking for and that I was in no hurry to make a decision, “call me when you have something that fits my criteria”.
They finally got a truck that fit all of my criteria ... Read More DealerRater - Feb 12, 2015
My Ford Thunderbird overheated one evening, the next day I added a gallon of water to the reservoir and drove 24 miles to the dealership. When I arrived the cooling system boiled over again, I left the car at the dealership. The problem was identified as a bad upper radiator hose (seam leak), they recommended replacing the hose, thermostat, and thermostat housing ($600) which also included flushing the power steering system (condensation), oil/filter service. When the hose and thermostat housing were removed they discovered a foreign substance in the cooling system. They recommended and I authorized removing various other top side ... Read More DealerRater - Jan 29, 2015
Ford CMax service very friendly. Nice waiting environment. Able to make an appointment change on short notice. Nice drive out from Tucson. We'll be back and highly recommend them.
I have been purchasing vehicles for over 45 years and this was the best experience yet. I bypassed a much larger "branded" dealer and drove 65 miles (one way) to meet with the folks at Oracle Ford and view their F-150s. Frank greeted me in a warm and friendly manner and proceeded to show me the vehicles I was interested in. He was very knowledgeable about both of them as to features, history, etc. and so we took off on test drives. It wasn't long before I'd made my choice so back to the office for what ... Read More DealerRater - Oct 1, 2014
I bought my 2012 Ford Focus at Oracle Ford in March, 2012. Nadia and Kurt were great. I have no complaints about the Sales process. However, after Sales service and customer service are the worst I've experienced in over 30+ years, various model vehicles and four states. Just awful. The Focus has well known issues with the transmission, which is why I have brought it back in several times. They have not been able to correct the issue and according to my paperwork, couldn't find anything wrong at least twice. The car will not shift into gear when taking off at ... Read More DealerRater - Jul 27, 2014
This was the smoothest, least stressful car buying experience ever. We got a great price on an amazing truck, and the customer service was terrific! Would absolutely buy another vehicle from them when the time comes! The whole process did not take all day either. I cannot say enough good things about our experience at Oracle Ford! Go in and see for yourself!
I have driven every kind of pick-up truck under the sun and FORD is hands down the best all around pick-up truck in the world - - - My last 150 served me for over 20 years - - I certain this new one will outlast me - - - great product - - great dealership - - well worth the drive up from Tucson - - -
Kathlyn was great to work with. I never felt any pressure to buy anything. She answered all of our questions. If she didn't know the answer, she immediately got the answer and came back to us. She was very friendly and professional. I've purchased my last 9 new vehicles in Tucson, but I definitely will go back to Oracle and deal with Kathlyn from now on. I highly recommend her and the dealership.
I was very pleased with the entire process. The staff was very courteous and accommondating. All my questions were addressed in a timely manner. I would highly recommend this dealership.
Outstanding customer service from all employees from the minute we walked in the door. We were not pressured in any way. Nadia listened to our questions and answered all questions directly and to our satisfaction. We bought a pre-owned truck and of the two issues we found, one was corrected on the spot and the other will be corrected when the parts arrive. The entire process was smooth and we appreciated the true customer SERVICE that was provided today. I would definitely recommend this dealership to anyone who wants to experience what purchasing a vehicle SHOULD be like. All car ... Read More DealerRater - Feb 4, 2014
We needed to look no further than Oracle Ford to get the deal we wanted. Tami was very courteous and helpful. She obtained the info needed for my wife and I to choose between a vast selection of Fusion's, Focus's and Fiesta's. We wound up with a really nice little 2014 Fiesta Titanium. She has come to our house to deliver/pick up paperwork and has volunteered to come and set up the SYNC - Ford inTouch for our cell phone in the near future. Kurt made the paperwork easy for us. He also explained the Ford maintenance ... Read More DealerRater - Jan 6, 2014
i owned a 08 ford escape but it was involved in an accident & totalled. i looked and looked around to find another escape that had the the same or similar features as my previous vehicle & also wanted the same color..black. i looked allover the internet and came across a 2011 black limited escape. it had everything my previous vehicle had including the moon roof PLUS it had the navigation system, rear view camera, it parks itself and has SYNC system by microsoft and also has a moon roof, this vehicle had all the bells and whistles. the only thing ... Read More DealerRater - Dec 31, 2013
We saw the vehicle we were interested in on the internet. When we went to check it out at the dealership we were greeted by a very friendly sales person who did not pressure us in the least. She seemed very knowledgeable of the vehicle and answered all our questions without reservation and seemed very sincere. Even inside the showroom everyone we meet was very friendly and welcoming. The entire process from the test drive to signing the paperwork was seamless. Patrice worked with us on replacing the tires on the vehicle which gave me a peace of mind. In ... Read More DealerRater - Nov 20, 2013
One Friday night prepared to buy a new used truck from Oracle Ford. We brought in a trade, they said was not worth anything. The owner thought it had a "Engine Problem". It had developed a tick. We took it to our mechanic and he remedied the tick with an engine flush. The cost of repair $128.00. Hmm, no engine problem. The owner said the vehicle was worthless. Please think twice about using this place. Cost of the 2006 Ranger we were interested in was $10,988.00 . Cost of the repair of our 1998 Ford 150-$128.00. The look on managements' face at Oracle ... Read More DealerRater - Nov 7, 2013
Dealer found the truck we wanted to buy. Kept us in the loop the entire time. It was a very pleasant experience. I plan on shopping there in the future.
Outstanding service and friendly people, They treat the customer with respect , great dealership to buy a car/truck from, would recommend any one looking to buy a Ford vehicle , to check out this dealership.
Dealership rotated my tires during a routine oil change. After the tire rotation the vehicle had a little vibration at highway speed. Understandable since the tires where in different locations with different weight on the tires. In a later visit to the Oracle Ford I told them about the vibration. The dealership (supposedly) balanced my tires and charged me for the balancing. I discovered all they did is put the tires back in their original location. There was brake dust on the wheels that were in the front originally, and one of the valve stems is slightly discolored from the ... Read More DealerRater - Jun 14, 2013
I needed to replace the '98 Ford F-150 I'd bought in 2000, from a local dealership because it had been totaled in an accident. My wife and I both dreaded having to shop the dealerships because of past experiences but we couldn't find any private sellers with a late model/low mileage F-150. We located the perfect truck at Oracle Ford about 45 miles northeast of Tucson on the other side of the mountains but wondered why in the world we'd want to drive that far to look at a truck and maybe have to drive all the way back ... Read More DealerRater - Apr 11, 2013
Absolutely the best Ford dealership in Southern Arizona. Easy to work with no hassle in making a deal and it only took a few hours not an all day marathon like other dealers. Sheena Scott was very helpful and attuned to the needs of the customer. I would highly recommend this dealership to anyone looking for good customer service and a pleasant buying experience.
I was working with Sheena Scott on buying a truck and she was very helpfull. Buying my truck was easy and painless. I was realy happy with how fast they worked throught the whole process. I would buy another truck from this dealer ship. The only problem with my experince was when they had my new truck detailed and i went to pick it up it wasnt a very good job they could have cleaned it better.
The sales experience was fine. I am disappointed at the final product. This purchase has made me realize that you cannot trust anything said that is not in writing. The pickup is a nice vehicle but the tires are of inferior quality. I thought Ford did better that that. The tires that should have come on such an expensive truck were supposed to be the Pirelli Scorpion tires. Instead I have Bridgestone tires that I truly despise. When I told my sales person that, I was told that there was nothing that could be done because they are what came ... Read More DealerRater - Dec 24, 2012
I LOVE ORACLE FORD!! I couldn't have asked for a better buying experience than I received at Oracle Ford! From the start, they gave me the best price I could find in Southeastern Arizona. Then on the day I took delivery, they offered better than Kelley Blue Book on my trade in! This is the first American-made vehicle I've bought for myself in many years and it just may be the last. I am thrilled with the financing and warranty package offered, and I've told all my friends where they need to go for their next new ... Read More DealerRater - Dec 23, 2012
Ordered a new truck. Sales staff were very friendly and helpful with no strong arm sales tactics. Paid a fair price and finance manager helped me get additional manufacturer discounts. I've also been back for some servicing (flat tire) and the service staff was also very friendly and helpful. Completely satisfied.
We were in the market for a 2012 Ford Fusion Hybrid. We tripped across a website that showed us the inventory at Oracle Ford. Rocky Martinez replies within an hour. Great, no pressure experience. Highly recommend. It was worth the 90 minute drive. Low pressure, fair pricing, great experience.
